[問題] 亞馬遜日本下訂後貨品未到達問題

大家好 本人在10月16日從亞馬遜日本下訂一本書 而書是從一間叫RAREWAVES-JP寄送的

10月18日出貨後 系統顯示預定11月9日送達

但一直沒收到情況下在11月12日寫了信過去問

對方回信表示會再重寄一次書過來 同樣也是出貨後的9~21天會送達

現在有一個問題是 對方還表示如果我有收到2份包裹 請通知他們

這樣有點麻煩在於 假設到時候如果真的收到2本 是不是還要退還1本過去

這樣實在是有點困擾 畢竟是對方的問題

變成是換成我有這個義務要處理 而且又不是國內寄件這麼容易....

不曉得有沒有人也遇過類似情況呢? 若發生該怎麼處理比較好?

也貼一下信的重點內容~

We are very sorry to hear that your order has not arrived within the
estimated delivery time, set by Amazon.

Please be assured your item was dispatched from our warehouse on Oct 18,
2021. We are disappointed to hear it hasn’t arrived yet.

As it has been some time since your parcel was dispatched, we have decided tosend you a replacement. This will be shipped in the next 24 hours and should
be with you in the next 9 – 21 days.

Please could you keep us updated when your order arrives. Additionally, if
you end up receiving two copies, could we ask that you kindly let us know.

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