Re: [黑特] Helldivers2 就是個世界級狗屎

在繁體中文社區蹲了整個中午都沒有看到詳盡的退款成功案例及心得分享

所以我跑到外網社區看成功案例是怎麼進行的

https://tieba.baidu.com/p/9004198990?pn=1#150222286352l

https://www.reddit.com/r/Helldivers/comments/1ck5tfr/steam_refund_status_
update_success/

https://www.reddit.com/r/Helldivers/comments/1cjjzjo/if_you_are_planning_on_
refunding_through_steam/

數個成功案例都是走人工客服審核的路徑，先說明如何啟用人工客服審核

1. 開啟steam用戶端

2. 左上方點選「說明」-> 「steam 客服」

3. 下拉並點選「steam社群」

4. 選擇「我有其他未列在此處的問題需要協助。」

5. 選擇「聯絡steam 客服」

就可以開始撰寫你的退款小作文了

以下提供退款成功案例分享者提供或基於社群建議修改的範本

中文版
致Steam客服團隊：關於《HELLDIVERS™ 2》因政策變更導致的退款申請

尊敬的客服團隊，我寫信是希望能夠獲得您們的關注，針對我於[XX月XX日]購買的《
HELLDIVERS™ 2》申請退款。
起初，我被遊戲宣傳中提到的靈活帳戶連結政策所吸引，即玩家可以自由選擇是否將
Steam帳戶與PlayStation Network(PSN)帳戶關聯。
基於這項說明，我欣然進行了購買。然而，近期遊戲發行商突然宣佈，遊戲將強制要求所有使用者連結PSN帳戶方可進行遊戲，這與我購買時所瞭解並接受的條款產生了重大變化。
(https://store.steampowered.com/news/app/553850/view/4196868529806518741?l=
english)
作為一個尊重使用者選擇的平台，我相信Steam同樣重視消費者的權益與購買時的預期相符。
儘管我瞭解到Steam的標準退款政策是購買後14天內且遊戲時間不超過2小時，我的情況已超出這一範圍，但我認為我的情況獨特且值得特殊考慮。
此政策變更相當於改變了我們之間的服務協議基礎，使我無法繼續在Steam平台上無阻礙地享受這款遊戲，違背了我最初的購買意願。
鑑於上述情況，我懇請Steam團隊能夠理解我的立場，並考慮提供一次性的退款服務作為對這一突發變更的合理應對。
我依然堅信Steam致力於保障消費者的權益，並期待您們能夠在這個問題上展現出一貫的使用者支援精神。
為便於處理，我附上必要的購買資訊：·遊戲名稱：HELLDIVERS™ 2·購買日期：（你的
購買日期）·遊玩時間：已超過2小時，但因政策變更無法繼續遊戲·交易號:（你的交易
號）我衷心希望我們能找到一個滿意的解決方案，並感謝您花時間審閱我的請求。期待您的積極回覆
｛你的steam ID｝敬上

英文版

To the Steam Customer Support Team: to request special consideration regarding a refund for "HELLDIVERS™ 2" due to a policy change.

Dear Customer Support Team,
I am writing to request your special consideration for a refund for "
HELLDIVERS™ 2," which I purchased on [XX/XX/2024](購買日期).
Initially, I was attracted by the flexible account binding policy mentioned in the game's promotion, which stated that players could choose whether to linktheir Steam account with the PlayStation Network (PSN) account.
Based on this information, I gladly made the purchase. However, the game
publisher recently announced that the game would require all users to bind
their PSN accounts to play, which is a significant change from the terms I
understood and accepted at the time of purchase.
The developers have announced that they will restrict my access to the game
unless I sign up for and use a third-party service and account. This
requirement was obfuscated at release and waived for three months, before it
was announced as a REQUIREMENT to continue to play the game at all.
(https://store.steampowered.com/news/app/553850/view/4196868529806518741?l=
english)
As a platform that respects user choice, I believe Steam also values consumerrights and expectations at the time of purchase.
Although I understand that Steam's standard refund policy is within 14 days of purchase and with gameplay not exceeding 2 hours, my situation falls outsideof this range.
However, I believe my case is unique and worthy of special consideration. This policy change effectively alters the basis of our service agreement,
preventing me from enjoying the game on the Steam platform as intended,
contrary to my initial purchase intention.
Given the above circumstances, I urge the Steam team to understand my position and consider providing a one-time refund as a reasonable response to this
sudden change.
I still firmly believe that Steam is committed to safeguarding consumer rights, and I hope you will demonstrate consistent user support in this matter. Forease of processing, I have attached the necessary purchase information:
Game Name: HELLDIVERS™ 2
Purchase Date: [XX(月)/XX(日)/2024]購買日期
Playtime: Exceeded 2 hours, but unable to continue playing due to policy
change
Transaction ID: [填Steam ID]

此外要提醒各位的是
1. 以上並不能百分百保證能退款，僅供參考不要抱太大的期待。

2. 現在是退款申請高峰期，可能會被退回申請多次或等待審核時間過長。

3. 如果你當初從第三方平台購買cdkey的話，要做好不能退款的準備。

4. 有建議說若依循自動退款審核途徑，選擇「退款至steam錢包」可使退款速度加快
但我並不能保證其真假，所以只在這邊提一下。

--