[分享] 泰越捷取消航班後選擇

明天要飛BKK班機，受到颱風影響，剛收到取消航班通知

分享一下，泰越捷取消航班後的選擇，我是從官網預定的來回一本票。

剛剛嘗試從官網要改日期，但會有高額費用產生，還在想如何處理...台灣0800打不通

以下是翻譯後來信內容：

尊敬的乘客，

我們遺憾地通知您，您於2024 年7 月25 日從台北- 1 號航站樓16:00 飛往曼谷- 素萬那普18:45 的泰國越捷航空VZ563 航班因“颱風蓋米”而被取消

對於造成您的任何不便，我們深表歉意，我們願意為您提供以下服務恢復選項：

行動航班

乘客有權在原定出發日期後 30 個日曆日內免費將航班改期至同一航線的另一個日期/時間，無需支付任何額外費用。

如需更改航班而無需支付任何額外費用，請造訪「管理預訂」頁面。如果有任何與更改航班費用相關的費用。請不要繼續，而是聯絡我們的支援管道。

信用殼牌

旅客有權以信用貝殼的形式保留機票價值，以支付所有預訂機票及輔助服務的費用；為泰國越捷航空 (VZ) 營運的任何航段的任何乘客支付行李費、預訂座位和/或訂餐。

如果乘客透過 Thai Vietjet 管道或 AMY Chatbot 預訂機票，乘客有權將機票價值保留為電子信用殼 (ECS)，以便透過您的 FUN 會員帳戶使用。

*Credit Shell 和 Electronic Credit Shell 的效期為出發日起 365 天內。

全額退款

乘客有權要求全額退款。退款將退回旅客預訂時的原支付管道，退款流程將在45天內辦理。

如果您需要上述服務恢復的協助，請聯絡我們的以下支援管道。

對於由此造成的任何不便，我們深表歉意，我們期待盡快歡迎您登機。

*如果有任何更改，請忽略此電子郵件。

問候，

泰國越捷航空

以下原文
Dear Valued Passenger,

We regret to inform you that your Thai VietJet Air flight VZ563 from Taipei - Terminal 1 16:00 to BangKok - Suvarnabhumi 18:45 on 25 July 2024 has been cancelled due to "Typhoon Gaemi"

We sincerely apologize for any inconvenience caused, and we would like to offer you the following service recovery options as below:

Move Flight

Passengers are entitled to move your flight one time free of charge to another date/time on the same route within 30 calendar days from the original departure date without any additional cost.

To change your flight without any additional cost, please visit Manage Booking page. If there are any costs associated with changing flight fee flight fee. Please do not proceed and instead contact our support channels.

Credit Shell

Passengers are entitled to keep ticket value as Credit Shell to make payment for all booking reservation tickets and ancillary services; baggage payment, seat reservation and/or meal order for any passengers in any segment operated by Thai VietJet (VZ).

In case passengers booked the ticket via Thai Vietjet channel or AMY Chatbot, passengers are entitled to keep ticket value as Electronic Credit Shell (ECS) to be use through your FUN Member account.

*Credit Shell and Electronic Credit Shell is valid for 365 days from the date of departure.

Full Refund

Passengers are entitled to request Full Refund of ticket value. The refund shall be return back to the original payment channel which passenger has booked the reservation and the refund process will be within 45 days.

Should you require assistance regarding the service recoveries above, please kindly contact our support channels below.

Any inconvenience caused is much regretted and we look forward to welcoming you onboard soon.

*Please disregard this email if any changes has been made.*

Regards,

Thai VietJet Air

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Sent from JPTT on my Xiaomi M2010J19SG.

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